Okgo bet Privacy Policy — Your Data Is Safe With Us

This Privacy Policy ("Policy") applies to all users of the okgo bet platform. By using the okgobet.app website or mobile app, you agree to this Privacy Policy. We handle your personal information with the utmost care and protection.

Okgo bet is an internationally licensed online betting and gaming platform. We take the privacy of our Bangladeshi users' personal data seriously and treat it as our highest priority. This Privacy Policy is fully aligned with GDPR and applicable international data protection regulations.

This policy applies to the following services:

• The okgobet.app website and all its sub-pages.
• The okgo bet mobile application (Android and iOS).
• Our customer support services.
• Email, SMS, and push notification services.

Okgo bet collects only the data that is necessary. Below is a detailed breakdown of what information we collect and where it comes from.

Information You Provide Directly

Automatically Collected Information

• IP address, device type, and operating system.
• Browser type and version.
• Page visit times, session duration, and click tracking.
• Geographic location (country/city level only).
• Referral sources and search keywords.

Betting Activity Information

• Betting history, preferred sports, and markets.
• Deposit and withdrawal amounts and timestamps.
• Record of bonus and promotion usage.

Every piece of data collected at okgo bet is used for a specific purpose. Below is a clear breakdown of how and why we use your information.

• Account Registration & Management: To create and maintain your profile.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Payment Processing: For secure deposits and withdrawals.
• Customer Support: To resolve your issues as quickly as possible.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Personalized Experience: To provide promotions and recommendations tailored to your preferences.
• Legal Compliance: To meet regulatory requirements.
• Responsible Gaming: To identify excessive betting patterns and issue appropriate alerts.

Okgo bet retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the designated retention period ends, data is securely deleted or anonymized.

Okgo bet does not share your personal information with anyone except in the limited circumstances outlined below.

Authorized Sharing

• Payment Processors: Solely for processing transactions with bKash, Nagad, Rocket, and other approved payment providers.
• Identity Verification Services: With accredited verification agencies for KYC completion.
• Legal Authority: To comply with court orders or government directives.
• Fraud Prevention Agency: To prevent fraud and money laundering.

What we never do

• Selling information to advertisers.
• Sharing profile information with unauthorized third parties.
• Using your information for spam or unsolicited communications.
• Exporting your data without consent.

Okgo bet uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and platform security. The platform cannot function without these.
• Functional Cookies: To remember your language preference, timezone, and interface settings.
• Analytics Cookies: Understanding which pages are used most (anonymous data).
• Security Cookies: For fraud detection and identifying suspicious login activity.

You can disable cookies through your browser settings, though this may limit certain features. Essential cookies cannot be turned off.

Under okgo bet's Privacy Policy, you have full control over your own data. You may exercise any of the rights listed below at any time.

To exercise these rights support@okgobet.app. We will respond within 30 days.

Okgo bet strictly does not provide services to anyone under 18. In line with our privacy policy, no personal information is collected from minors.

• Age verification steps are carried out at the time of registration.
• If a user is found to be under 18, their account will be immediately suspended and any collected data will be deleted.
• If parents have concerns, they can reach us at support@okgobet.app.

Okgo bet uses the latest technology and processes to keep your information secure.

• 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Real-Time Fraud Detection: Suspicious activity is detected automatically.
• Regular Security Audits: Periodically reviewed by independent third-party experts.
• Data Center Security: Data is stored on ISO 27001-certified servers.
• Access Control: Only authorized personnel have access to user data.

The okgo bet platform may include third-party links or widgets. These third parties have their own privacy policies, and okgo bet is not responsible for their practices.

• Payment gateways (bKash, Nagad, Rocket) operate under their own privacy policies.
• Live sports score providers operate under separate terms and conditions.
• We recommend reading a third-party site's privacy policy before visiting it.

Okgo bet may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following means.

• A notification will be sent to your registered email address.
• Push notifications will be sent via the app.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy.

For any privacy-related questions, requests, or complaints, please reach out to our Data Protection Team.

After a complaint is submitted, we will investigate and provide a full response within 30 business days. In urgent cases, an initial response will be given within 24 hours.